Company Policy


Terms of Use 

Welcome to "CoolAmulets.com" and thank you for visiting our Internet Store. Our store is intended to bring our customers inspirational products to assist them in their spiritual journeys. We want you (our consumers) to have a secure, enjoyable time while browsing and shopping, and therefore we have established these terms of use to create a clearly-defined and responsible relationship between you (consumer) and us ("CoolAmulets.com"). These terms of use may change from time to time and it is the consumer's responsibility to review these terms periodically, to inform yourselves of said changes. By visiting our site and/or shopping at "CoolAmulets.com", you agree to be bound by the conditions set forth in these terms of use.

IMPORTANT: Please double check your Shopping Cart content before proceeding to checkout stage. Orders can not be Modified, Changed and/or Cancelled after they are processed and shipped. Please make up your mind before you place your order. Thank You for your Support and Understanding.

Shipping

Christmas Delivery Guarantee: Place your Order by December 19th via Priority Expedited Service and by 1PM, EST and we Guarantee it will be delivered by Christmas, December 25th.

Most of Our Products are Shipped within 1-2 business days via USPS Priority Mail; and/or USPS First Class Mail - (which delivers anywhere in US, including P.O. Boxes). Some Hand Crafted products may take few extra days to process due to its Handmade nature, however, we work hard to ship all orders as fast as possible. Please give us few extra days during holidays to process and ship your order. CoolAmulets.com has a Right to Choose the Best Shipping Method for each order, depending on Product(s) Purchased. Out of Stock Items will be sent out to you as soon as they become available, which usually happens within a Week. If you do not wish to wait for Out of Stock Items, Please inform us, and we will Cancel the Out of Stock Items from your Order and will issue Refund. We will Ship your Order to the Address, which you (Customer) specifies at the time the Order is placed. Please double check Shipping Address for Accuracy, as the Order will be shipped to the Address Specified by You (Customer). If You (Customer) did not Provide us with the Correct Shipping Address, then the Order may get lost, and we will not hold any responsibility for the Lost Package. You (Customer) will be Completely Responsible for Locating the Package, by Calling and/or Contacting the Shipping Carrier.

Shipping is FREE if your Order is $100.00 or more; and You are located within the US Territories. For Florida Residents, your Order Must be $100.00 before Taxes. If you'd like your order shipped to an address that's different from your billing address, please make this clear when you place your order.

International orders will have a Different Shipping Schedule, depending on Country, where the Order should be send. In Most Cases, the Shipping Charge is about $14.95 US.

This is the Shipping Charges if:

Your Order:

Shipping:

Flat Rate Standard $0.01 - $99.99 USD

$5.95 USD

Flat Rate Standard $100.00 USD +

FREE
Priority Mail Flat Rate  $8.95 USD
International Shipping (Outside of USA)  $14.95 USD

IMPORTANT NOTICE to INTERNATIONAL CUSTOMERS:

When ordering from CoolAmulets.com, you're responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Most orders may be delivered to your Country within 2 to 3 weeks, however, please allow up to 45 days for delivery to take place. We will declare your order as "Merchandise" and will not use "Gift" as it is Violation of United States laws and regulations. Please keep that in mind when you order from our site.

Sales Tax

We do not charge our Customers any Sales Taxes. But if you reside in State of Florida, we Must charge you an Applicable Florida State Sales Tax. This is because our Company is Registered as Retail Florida Corporation, and it is Mandatory for us to charge Florida Sales Taxes from Florida Residents.

Returns & Exchanges 

Returns & Exchanges Money Back Guarantee. Your total satisfaction is our goal. You have 30 days from the date of receipt to return your item(s) in saleable condition.

All products must be in their original packaging for a full refund (not including shipping & handling fees). For exchanges, again, all products must be in their original packaging. You must pack your item(s) securely with proper protection. Important: All Tags MUST be Attached as you have received your Item(s). Item(s) with Tags Removed and/or Removed and then Reattached back will Not Qualify for Refund and/or Exchange as they are Considered Used Items and we Can Not and we Will Not Resell them. We Only Sell Brand New Items which were Never Used. Do Not Send Back Items which had and/or have Tags Removed, they will Not qualify for Refund. If you will send such Items back to our Company, you would need to pay Shipping Charges for us to send them back to you, as No Credit can be issued for Used Item(s). If you return Your Items without items being damaged, and/or being wrong items, then you will also be billed 15% Restocking Fee. Restocking Fee is Charged to Avoid Abuse and to Maintain Quality and Affordable Service to others. It also covers the Cost of Supplies, Labor and Relisting the Item back in stock. For your protection, obtain proof of delivery from the carrier of your choice. As well, it is recommended to purchase Insurance in case your Return Package may be damaged in transit. Damaged Items does Not qualify for any credit, and you would need to collect Insured Amount from the Shipping Carrier you used when returned your Merchandise. Please return to: 

Returns Dept. "Cool Amulets." 
16243 Ivy Lake Drive, Odessa, Florida 33556 

PLEASE NOTE: If your Original Order was $100.00 or More and you were entitled to a Free Shipping. If your Returned Items will reflect the Original $100.00 Order, and the Rest of Kept Items will be less then $100.00, then we would Charge you $8.00 Flat Rate for the Shipping. The same will occur if you return all ordered Items. 

Damages Policy 

Damages Policy. If your merchandise is damaged, you must save all packaging and call us at 877-707-GEMS as soon as you receive your shipment. We do Not Offer Returns or Exchanges on Damaged Merchandise reported after 24 business hours from the Time you Merchandise was Received. Our business hours are 9:00 A.M. to 5:00 P.M., Eastern Standard Time. If you call after business hours, leave a message and we will get back to you on the next business day. We will contact USPS and/or UPS to start the process of inspection and issuance of a claim number. As soon as that is resolved, we will get a replacement to you in a timely manner with no extra shipping charges. We take pride in our packing / shipping standards, always allowing for maximum protection by using oversized boxes in relation to product size. We want you to have a hassle-free experience.

If your Package has not arrived within expected Time Frame and Tracking Information has not been Updated by the Shipping Carrier, we will file Claim Forms with the Shipping Carrier and you Agree to wait at least 30 days to allow Shipping Carrier to approve the Claim before any Reimbursement and/or Replacement may be issued.

Free Gifts

We enclose Free Gifts with Every Purchase. You may get Really Nice and Attractive Gifts absolutely Free, however, All Gifts are Free ONLY with Purchase. If you have decided to return your Purchased Item(s), then it is Important to Understand that All Free Gifts Must be Returned as well. Otherwise, they will be Billed to you based on their Retail Value. If you do not wish to get Free Gifts with your Order, please kindly let us know by using "Comments" Box. Otherwise, we will include Free Gift(s) with your Purchase and you would need to send them back in case of return being brand new with tags attached.

VERY IMPORTANT: Be Aware, that each and every order will have Free Good Luck Gifts included and each transaction is recorded, NO EXCEPTIONS! Claims such as "I did not get any gifts" will be considered as attempt to defraud Legal Retailer and will be subject to Shop Lifting Crimes under all federal and local state laws.

Health Disclaimer: 

We stand behind our products. We intend our products for inspirational purposes only and make no claims that any of these products can cure illnesses or health problems, nor do we profess to diagnose or treat any ailments. No claims are made. These alleged powers are gathered from writing, books, folklore and various sources. If you have a physical problem that needs to be addressed, consult the appropriate professionals.

Gemstone Size, Quality & Value 

At CoolAmulets.com, We only offer gemstones that We would use ourself. All Gemstones and Products are the best quality available. The sizes listed on the product descriptions may vary because of the characteristics of each gemstone. Gemstones are created by nature, so the size listed is always approximate. If we feel that the Stone is slightly smaller then it should be, we will include one more. Care is taken in the packing of each order to make sure you are getting the best quality and quantity.

Types of payment accepted 

1. Credit Card Payments. You may purchase online by Using your Visa, Master Card, Discover and American Express. You may use your Debit Card as well. You may also choose to use PayPal, the Most Secure Method of Payment World Wide.

We do not accept Checks and Money Orders as form of payment. As alternative, you may purchase Prepaid Debit Card in any Kmart or similar store locations. This way your order get processed without delay and ships immediately. Thank You for understanding.